An IVR is a telephony menu system that allows segmentation and routing of callers to the most appropriate agents within your team. By recording customized welcome greetings you can provide a more personalized experience to your customers when they call on your business number.
Give your callers a personalized experience
IVR allows you to prioritize calls based on callers’ value. At the point of high volume of calls, an IVR routes them to the specialists who is most qualified to address the issues of the callers. Therefore, your team never loses on esteemed customers due to call waiting.
Create a customized IVR of your brand and create a brand recognition among your callers. The prompts used in your company’s IVR will help your callers have a personalized experience, therefore pitching your brand as someone who delivers superior customer experience.